Support Services

For Children under 18 years of age

For more information about Community Living Huntsville please email clh@clhuntsville.ca

For people over 18 years of age

Contact Developmental Services Ontario (DSO) – NorthEast Region.

http://www.dsontario.ca/agencies/dso-northeast

Email: dso@handstfhn.ca

Phone:1-855-376-6376
TTY: 1-800-855-0511
Fax: 705-495-1373
 
Address:
23 Ball’s Drive
Bracebridge, ON
P1L 1T1

SERVICE COMPLAINT, CONCERN & FEEDBACK

Community Living Huntsville (CLH) Board of Directors and staff are committed to ensuring the supports and services we provide are of the highest standard, respecting the individual’s dignity and providing the best possible care, welfare, safety and security.

The service complaints, concerns and feedback process is an important part of providing quality support that is responsive to the needs of the individual and their family, and that supports the continuous improvement in service delivery.

Any person who has a complaint regarding service(s) sought or received from CLH has a right to be heard free of coercion, intimidation or bias.   A person has the right to expect whatever assistance is required to forward a complaint or concern, including the right to seek outside help with the assistance of an employee, family member or friend.

Procedure

  1. If you wish, attempt to resolve your concern or complaint with the person directly involved.
  2. The concern, complaint or feedback (positive or negative) may be presented verbally or in writing.
  3. Provide as much information regarding the nature of the complaint or concern, including dates and times and any details as accurately as possible.
  4. When a matter needs investigation, the CLH representative will ensure it is free from conflict of interest.
  5. Complete the Service Complaint, Concern, Feedback form and forward to the Supervisor.
  6. The Supervisor will respond within one (1) week and all other appropriate individuals within one (1) month to investigate the matter.
  7. The Supervisor will document the outcomes of the meeting in writing.
  8. If a resolution is not achieved, the written complaint or concern will be forwarded to the Executive Director (ED) or designate, who will arrange a meeting within two (2) weeks and provide written response within one (1) week of the meeting.
  9. If discussions with the ED did not achieve a solution, the written complaint and all documentation will be forwarded to the Board President.

If a resolution is not reached at the Board Level, the President of the Board will forward all correspondence for review to the Ministry of Community and Social Services.

 SERVICE COMPLAINT FORM
 
SERVICE COMPLAINT – PLAIN LANGUAGE FORM
 
Click to listen highlighted text!