Service Complaint, Concern & Feedback

Community Living Huntsville (CLH) Board of Directors and staff are committed to ensuring the supports and services we provide are of the highest standard, respecting the individual’s dignity and providing the best possible care, welfare, safety and security.

The service complaints, concerns and feedback process is an important part of providing quality support that is responsive to the needs of the individual and their family, and that supports the continuous improvement in service delivery.

Any person who has a complaint regarding service(s) sought or received from CLH has a right to be heard free of coercion, intimidation or bias. A person has the right to expect whatever assistance is required to forward a complaint or concern, including the right to seek outside help with the assistance of an employee, family member or friend.

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