Statement of Commitment to Accessibility


Community Living Huntsville (CLH) is committed to providing a barrier free environment for all the people to whom we provide supports and services and their families, as well as all employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises and access our information. As an organization, we respect and uphold the requirements set forth under the AODA and all of the standards that apply to CLH.


The standards set requirements in a number of key areas. Five sets of standards are planned, including:


  1. Customer Service O. Reg 429/07
  2. Information and Communication O. Reg 191/11
  3. Employment O. Reg 191/11
  4. Transportation O. Reg 191/11
  5. Design of Public Spaces (Built Environment) O. Reg 191/11


The Standards that apply to CLH are Customer Service O. Reg 429/07, Information and Communication O. Reg 191/11, Employment O. Reg 191/11, and the Design of Public Spaces (Built Environment). CLH will create policies for these standards as they pertain to our business and these policies and all related procedures, practices and documents will be made publicly available, and in an accessible format upon request. CLH will also establish, implement and maintain a multi-year accessibility plan that outlines our strategy to prevent and remove barriers and meet the requirements that pertain to our business under each of the Regulations and will be made available to the public as above. The plan will be reviewed and updated at least once in every five years, or as applicable, and our policies, practices and documents will be reviewed on a regular basis.


Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs, and training. We are committed to reviewing and incorporating the following information with our employees:

  • Legislation regarding the Accessibility for Ontarians with Disabilities Act, 2005 and the Human Rights Code.
  • Integrated Accessibility Standards for Information and Communications, Employment, and Design of Public Spaces.
  • Accessible employment practices such as recruitment, assessment, and selection.
  • Developing emergency response plans and individual workplace accommodation plans for employees with disabilities.
  • Customer service standards.
  • Accessible communication supports and information formats (both digital and non-digital).
  • Communicating with people with various forms of disabilities.
  • Accessible websites and web content.
  • Assistive devices, mobility aids, service animals and support persons.
  • Notices of service disruptions (temporary or long-term).
  • CLH’s relevant policies and procedures regarding accessibility.

For more detailed information on our accessibility policies, plans, and training programs, please contact Human Resources.

Multi-year Accessibility Plan – Community Living Huntsville


Accessible Customer Service Plan Brochure_v2

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