Community Living Huntsville – Multiyear Accessibility Plan


Statement of Commitment

Community Living Huntsville (CLH) is committed to providing a barrier free environment for all the people to whom we provide supports and services and their families, as well as all employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises and access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and all of the standards that apply to CLH.


Organization’s Purpose

Fostering inclusiveness for people to live, work, and play in unique and purposeful ways.


Accessibility Plan Purpose

The purpose of the Accessibility Plan is to identify and address accessibility issues in the community including locations owned/leased/operated by CLH.  The Organization is dedicated to identifying and removing barriers that limit and restrict the ability of people with disabilities from fully accessing the community and Organization locations.  This plan will include barriers that have been identified and CLH intends to address, as well as methods to identify new barriers that may arise.

Methods and tools that may be utilized to identify accessibility barriers may include:

  • Surveys to stakeholders
  • People supported, families and staff identify potential barriers and report to the leadership team
  • Participation on Town of Huntsville’s Accessibility Advisory Committee
  • Regular safety inspections of all CLH owned/leased/operated sites
  • Annual review of the Multiyear Accessibility Plan


Customer Service

CLH is committed to providing accessible services and supports to people with disabilities.  Policies and procedures are in place which outline expectations of all Organization representatives to ensure people with disabilities are treated with dignity, independence, and receive equality of opportunity.


Accessible Emergency Information

The Organization is committed to providing the people supported and others with publicly available emergency information in an accessible format upon request.  The Organization will also provide employees and people supported, who have disabilities, with individualized emergency response information when necessary.



CLH provides training to new employees, volunteers and other stakeholders as appropriate regarding the following:

  • Integrated Accessibility Standards Regulations, detailing the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
  • Accessibility Policies
  • Accommodation Policies
  • Serving Customers with Disabilities

The Organization already provides training and following any changes to the Organization’s accessibility policies and procedures, will provide updated training on the changes as soon as is practical.



The Organization is not required to have a self-service kiosk.


Information and Communications

CLH is committed to meeting the communication needs of people with disabilities and will consult with the person to determine an alternative format that will remove the barrier to information and communications.



The Organization’s website complies with the AODA’s website requirements as of January 1, 2014.  No significant changes to the website have occurred since that time.

The Organization will take the following steps to make its website and content conform to WCAG 2.0, Level AA by January 1, 2021:

  • In 2019 obtained quotes to select a web designer to update our current website or create a new site, in order to meet future AODA standards
  • CLH is working with a website designer to create a new website, using sections of it’s current content, and seeking feedback from stakeholders
  • By summer 2020 the new website shall be operational, meeting AODA standards



CLH provides various options to receive feedback, including:

  • Communication in person at our main office, located at 99 West Road, Huntsville, Ontario
  • By accessing our website
  • Using simple language on feedback forms
  • Mail
  • Email


Public Information

CLH will ensure all publicly available information is made accessible upon request.



CLH is committed to fair and accessible employment practices, including:

  • Accessible formats and communication supports for employees
  • Established process for individual accommodation plans and return to work programs
  • Accommodate people during the recruitment and hiring processes


Design of Public Spaces

CLH meets the Ontario Building Code Requirements and the Accessibility Standards for the Design of Public Spaces when building or making major modifications to its public spaces.  Organization public spaces include:

  • Sidewalks and ramps
  • Accessible off street parking
  • Service counters and waiting areas


The Organization is committed to achieving a fully accessible organization.  Those who wish to provide feedback or gather more information may forward their comments to:

Charlene Hofstetter

Phone: 705-789-4543, ext.224

Fax: 705-789-0752


Community Living Huntsville’s 2020 AODA Multiyear Accessibility Plan

Accessibility Feedback Form

Accessible Customer Service Plan Brochure

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